September 2025

Intermittent book cover loading issue
This intermittent issue has been resolved. We will continue to monitor the wwnorton.com catalog and will provide updates here if required. If you need assistance, please contact our support team at support.wwnorton.com/request
Sep 15, 22:10 - Sep 17, 11:51 EDT
[Scheduled] Maintenance release for Norton Ebooks and Norton Illumine
The scheduled maintenance has been completed.
Sep 8, 08:00 - 11:00 EDT
Reports of Smartwork loading issues
This incident has been resolved.
Sep 5, 09:29 - Sep 8, 09:43 EDT

August 2025

[Scheduled] NortonAI Improvement for Norton Illumine
The scheduled maintenance has been completed.
Aug 28, 08:30 - 12:00 EDT
[Scheduled] Bug Fix Release for Norton Ebooks and Norton Illumine
The scheduled maintenance has been completed.
Aug 27, 10:02 - 10:05 EDT
Credit card purchases failing
This incident has been resolved. If you need additional help, please contact us via support.wwnorton.com/request
Aug 26, 21:52 - Aug 27, 10:02 EDT

July 2025

[Scheduled] Feature release for Norton Illumine and Norton Ebooks
The scheduled maintenance has been completed.
Jul 29, 09:07 - 12:07 EDT
[Scheduled] Maintenance release for Norton Ebooks and Norton Illumine
The scheduled maintenance has been completed.
Jul 28, 08:30 - 12:00 EDT
[Scheduled] Maintenance release for Norton digital products and wwnorton.com
The scheduled maintenance has been completed. If you experienced any issues or need assistance, please contact our support team at support.wwnorton.com/request
Jul 21, 07:00 - 12:26 EDT
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