Ebooks loading in demo mode
Identified - We have received reports of some users' ebooks loading in "demo mode" with limited access to chapters, despite having purchased full access. In a majority of cases, the problem can be resolved by clearing the browser cache. Instructions for specific browsers are available at https://knowledgebase.wwnorton.com/help/clearing-cache

If you experience this problem and clearing cache does not resolve it, please open a ticket with Norton's support team at https://support.wwnorton.com/request

Our support and engineering teams are actively investigating a root cause and will provide updates via this channel.
Nov 12, 2025 - 17:20 EST
Uptime over the past 90 days. View historical uptime.
wwnorton.com (main website) ? Operational
90 days ago
99.98 % uptime
Today
Norton Ebooks ? Operational
90 days ago
99.84 % uptime
Today
Norton Illumine ? Operational
90 days ago
99.84 % uptime
Today
InQuizitive ? Operational
90 days ago
99.84 % uptime
Today
Smartwork5 ? Operational
90 days ago
99.96 % uptime
Today
Norton Testmaker ? Operational
90 days ago
99.98 % uptime
Today
Additional Digital Resources ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 16, 2025

No incidents reported today.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025
Smartwork maintenance update - Thursday Nov 6th
Completed - The scheduled maintenance has been completed.
Nov 13, 14:36 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 09:00 EST
Scheduled - On Thursday Nov 6th, at 9.00 am Eastern, WW Norton will release a maintenance update to Smartwork. No downtime is expected, however some users may need to clear their cache and cookies if they experience issues with Smartwork pages not loading.
Oct 31, 16:04 EDT
Nov 12, 2025

Unresolved incident: Ebooks loading in demo mode.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025
Potential Smartwork loading issues
Resolved - This incident has been resolved.
Nov 6, 11:13 EST
Investigating - Smartwork is encountering a sporadic connection issue which may impact instructors and students. Users may see an error message pop up or experience loading issues. Our team is investigating this issue.
Nov 6, 10:18 EST
Nov 5, 2025
Scheduled maintenance and downtime for W. W. Norton digital products and website, Wed. 11/5, 6:00 AM - 8:00 AM EST.
Completed - The maintenance has been completed. If you experienced any issues or need additional help, please contact us via support.wwnorton.com/request
Nov 5, 08:31 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 06:00 EST
Scheduled - The W. W. Norton website and digital products will undergo system maintenance from 6:00 AM until approximately 8:00 AM Eastern Standard Time on Wednesday, November 5th, 2025. During this maintenance window users will not be able to access any Norton digital products or the W. W. Norton website. Should you need assistance after the maintenance window, please contact our Support team: https://support.wwnorton.com/request
Oct 29, 08:43 EDT
Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

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