Reports of error messages when accessing instructor content in Norton Teaching Tools/ Interactive Instructor Guides
Investigating - We are investigating reports of error messages when trying to access instructor content in the Norton Teaching Tools/ Interactive Instructor's Guide instructor resources. We will continue to provide updates here. If you require assistance while we resolve this, please contact our Support Team via support.wwnorton.com/request.
May 19, 2023 - 11:03 EDT
Uptime over the past 90 days. View historical uptime.
wwnorton.com (main website) ? Operational
90 days ago
99.66 % uptime
Today
Norton Ebooks ? Operational
90 days ago
99.68 % uptime
Today
Norton Illumine Ebooks ? Operational
90 days ago
99.68 % uptime
Today
InQuizitive ? Operational
90 days ago
99.68 % uptime
Today
Smartwork5 ? Operational
90 days ago
99.68 % uptime
Today
Norton Testmaker ? Operational
90 days ago
99.68 % uptime
Today
Additional Digital Resources ? Degraded Performance
90 days ago
99.68 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jun 9, 2023

No incidents reported today.

Jun 8, 2023
Inaccurate grades reported in Norton Illumine
Resolved - We released a fix that should resolve grade calculation inconsistencies. If you or a student continue to experience this problem, please report it to our support team at https://support.wwnorton.com/request
Jun 8, 11:07 EDT
Investigating - We have received reports that some students received inaccurate grades when completing Norton Illumine assignments over the weekend. We are investigating these incidents and will provide updates as we work towards a resolution. If you or a student experience this problem, please report it to our support team at https://support.wwnorton.com/request
Jun 4, 15:01 EDT
Jun 7, 2023

No incidents reported.

Jun 6, 2023

No incidents reported.

Jun 5, 2023

No incidents reported.

Jun 4, 2023
Maintenance release for Norton Ebook Reader and Norton Illumine Ebooks
Completed - The scheduled maintenance has been completed.
Jun 4, 14:58 EDT
Update - This morning's release is ongoing and will continue at 9am Eastern tomorrow, 5/31. No downtime is expected.
May 30, 11:32 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 09:00 EDT
Scheduled - On Tuesday, May 30, at 9:00am Eastern, Norton will release a maintenance update to the Norton Ebook Reader and Norton Illumine Ebooks. This update includes accessibility improvements to Search and miscellaneous user interface bug fixes. No outage is expected. Please contact our support team if you experience any problems and need assistance: https://support.wwnorton.com/request
May 26, 13:24 EDT
Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023
May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

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