All Systems Operational
Uptime over the past 90 days. View historical uptime.
wwnorton.com (main website) ? Operational
90 days ago
100.0 % uptime
Today
Norton Ebooks ? Operational
90 days ago
100.0 % uptime
Today
Norton Illumine ? Operational
90 days ago
100.0 % uptime
Today
InQuizitive ? Operational
90 days ago
100.0 % uptime
Today
Smartwork5 ? Operational
90 days ago
100.0 % uptime
Today
Norton Testmaker ? Operational
90 days ago
100.0 % uptime
Today
Additional Digital Resources ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Mar 15, 2025

No incidents reported today.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025
Grades changing within multiple products
Resolved - We can now report that all late grades are visible once again for both students and instructors. This issue only impacted late grades for activities in InQuizitive, Tutorials, NOQE (Norton Online Quiz Engine), and ZAPS between January 16th through March 4th, 2025; all other Norton products were not affected by this issue. Also, please note that this issue only impacted late grades; all grades earned prior to the passage of a Grades Accepted Until date were properly recorded upon completion.

While we have restored all the late grades we could locate in our databases, there still may be a few late grades that need to be manually restored. In those cases, please ask students to simply relaunch the activity and the late grade will be immediately restored.

We thank you for your patience while we worked to resolve this issue! If you have any questions or need further assistance, please contact Norton’s support team at https://support.wwnorton.com/request
Mar 11, 16:33 EDT
Update - We are continuing to work on a fix for this issue.
Mar 5, 13:31 EST
Update - We have confirmed that the backlog of grade updates finished processing earlier this morning, Tuesday, March 4, 2025. No other automatic grade updates should occur from this point forward and we have taken steps to ensure this issue does not occur again. We are still working to identify all courses that were impacted by these grade updates and we will try to restore any missing grade data as quickly as possible. We will provide further updates as they become available. In the meantime, if you have any questions or need further assistance with this issue, please contact Norton's support team at https://support.wwnorton.com/request
Mar 4, 16:25 EST
Identified - Some instructors and students have reported that grades are changing within multiple products, like InQuizitive and ZAPS. We are aware of the issue and have identified the cause. We're processing a backlog of grading updates and those updates are overriding previous grade activity. Once that process has completed running by tomorrow morning, we'll work on restoring the previous information that was overridden by these grade updates. We will provide further updates as they become available and we apologize for the inconvenience!
Mar 3, 14:55 EST
Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025
Support Ticket Submissions
Resolved - This incident has been resolved. We will continue to monitor support form submissions to ensure there are no further issues.
Mar 8, 20:34 EST
Investigating - Users are currently unable to submit support tickets. We are investigating this issue and will post an update soon. Thank you for your patience.
Mar 8, 18:36 EST
Mar 7, 2025

No incidents reported.

Mar 6, 2025

No incidents reported.

Mar 5, 2025
Mar 4, 2025
Mar 3, 2025
Mar 2, 2025

No incidents reported.

Mar 1, 2025

No incidents reported.

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