Investigating - We are investigating reports of error messages when trying to access instructor content in the Norton Teaching Tools/ Interactive Instructor's Guide instructor resources. We will continue to provide updates here. If you require assistance while we resolve this, please contact our Support Team via support.wwnorton.com/request.
May 19, 2023 - 11:03 EDT
We released a fix that should resolve grade calculation inconsistencies. If you or a student continue to experience this problem, please report it to our support team at https://support.wwnorton.com/request
Jun 8, 11:07 EDT
We have received reports that some students received inaccurate grades when completing Norton Illumine assignments over the weekend. We are investigating these incidents and will provide updates as we work towards a resolution. If you or a student experience this problem, please report it to our support team at https://support.wwnorton.com/request
Jun 4, 15:01 EDT
The scheduled maintenance has been completed.
Jun 4, 14:58 EDT
This morning's release is ongoing and will continue at 9am Eastern tomorrow, 5/31. No downtime is expected.
May 30, 11:32 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 09:00 EDT
On Tuesday, May 30, at 9:00am Eastern, Norton will release a maintenance update to the Norton Ebook Reader and Norton Illumine Ebooks. This update includes accessibility improvements to Search and miscellaneous user interface bug fixes. No outage is expected. Please contact our support team if you experience any problems and need assistance: https://support.wwnorton.com/request
May 26, 13:24 EDT