Loading and log-in issue with Norton Courseware
Monitoring - We are monitoring the fixes we've put in place to improve the login and loading for digital products. If you are experiencing any access issues, please contact our team via support.wwnorton.com/request.
Aug 27, 2026 - 16:44 EDT
Investigating - We are currently investigating an issue with loading time and user logins across Norton products and courseware. We will post updates here as we work to resolve it.
Aug 27, 2026 - 12:36 EDT
Uptime over the past 90 days. View historical uptime.
wwnorton.com (main website) Degraded Performance
90 days ago
99.92 % uptime
Today
Norton Ebooks Degraded Performance
90 days ago
100.0 % uptime
Today
Norton Illumine Degraded Performance
90 days ago
100.0 % uptime
Today
InQuizitive Degraded Performance
90 days ago
100.0 % uptime
Today
Smartwork5 Degraded Performance
90 days ago
100.0 % uptime
Today
Norton Testmaker Degraded Performance
90 days ago
100.0 % uptime
Today
Additional Digital Resources Degraded Performance
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 27, 2026

Unresolved incident: Loading and log-in issue with Norton Courseware.

Aug 26, 2026
Loading Impact Across Norton Courseware
Resolved - This incident has been resolved and all services should be functioning normally.
Aug 26, 15:52 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 26, 15:21 EDT
Update - We are currently investigating an issue affecting loading and user logins across Norton products and courseware. Users may notice that the ebook is unresponsive, they're automatically signed out of the ebook, or features within the ebook (such as NortonAI) are not loading. We are currently deploying a fix and will provide further updates.
Aug 26, 14:38 EDT
Investigating - We are currently investigating an issue affecting loading and user logins across Norton products and courseware. Users may notice that the ebook is unresponsive, they're automatically signed out of the ebook, or features within the ebook (such as NortonAI) are not loading. We are currently deploying a fix and will provide further updates.
Aug 26, 14:37 EDT
Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026
Maintenance Release for Norton Ebooks and Norton Illumine
Completed - The scheduled maintenance has been completed.
Aug 20, 11:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 08:30 EDT
Scheduled - On Thursday, August 20, at 8:30 a.m. Eastern, Norton will release a maintenance update to the Norton Ebook Reader and Norton Illumine ebooks. This release includes a migration of illumine-genai from labs to ebook namespace in Gitlab, NortonAI Smart Practice improvements and bug fixes, PII removal from specific error messages, infrastructure and security updates, bug fixes, and visual updates.

For the deployment of the Smart Practice demo mode bug fix, a brief outage of NortonAI (1 minute or less) is expected.

Please contact our support team if you experience any problems and need assistance: https://support.wwnorton.com/request
Aug 19, 15:22 EDT
Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

Aug 17, 2026
Purchasing issue on wwnorton.com
Resolved - This issue is now resolved. If you experience any issue making a purchase on wwnorton.com, please contact our Support team: https://support.wwnorton.com/
Aug 17, 16:47 EDT
Investigating - We are currently investigating an issue where customers cannot complete purchases on wwnorton.com. Customers are facing an issue where they cannot move past the step where they enter their zip code. If you are experiencing this issue, please contact our Support team, who will help you complete your purchase: https://support.wwnorton.com/
Aug 17, 15:29 EDT
Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

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