All Systems Operational
wwnorton.com (main website) ? Operational
90 days ago
100.0 % uptime
Today
Norton Ebooks ? Operational
90 days ago
100.0 % uptime
Today
Norton Illumine ? Operational
90 days ago
100.0 % uptime
Today
InQuizitive ? Operational
90 days ago
100.0 % uptime
Today
Smartwork5 ? Operational
90 days ago
99.95 % uptime
Today
Norton Testmaker ? Operational
90 days ago
100.0 % uptime
Today
Additional Digital Resources ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
The W. W. Norton website and digital products will undergo system maintenance from 8am-8pm Eastern on Sunday, November 10. New account creation, online purchases, and password changes will not be possible during this time. Access to products using existing accounts will not be impacted. Should you need assistance please contact our Support team: https://support.wwnorton.com/request
Posted on Oct 28, 2024 - 11:50 EDT
Past Incidents
Nov 6, 2024

No incidents reported today.

Nov 5, 2024

No incidents reported.

Nov 4, 2024
Completed - The scheduled maintenance has been completed.
Nov 4, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 09:00 EST
Scheduled - On Monday, November 4, at 9:00am Eastern, Norton will release a maintenance update to the Norton Ebook Reader and Norton Illumine ebooks. This update includes user experience improvements to how students' reading time is recorded and miscellaneous bug fixes. No outage is expected. Please contact our support team if you experience any problems and need assistance: https://support.wwnorton.com/request
Nov 1, 15:20 EDT
Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024
Resolved - All grades earned during the two occurrences of this incident have been resent, so all grades should now be visible in Canvas. If you're still missing a grade, please click on the assignment link again and the grade should be successfully reported. If you are still experiencing any issues possibly related to this incident, please contact Norton's support team at https://support.wwnorton.com/request
Nov 1, 15:46 EDT
Monitoring - The issue with sending grades to Canvas grade books has been permanently resolved. We will continue monitoring the situation and we are working on resending the grades earned during both occurrences of this same incident (on Thursday, October 31st and Friday, November 1st). If you are still experiencing this issue, please contact Norton's support team at https://support.wwnorton.com/request
Nov 1, 13:07 EDT
Update - We are continuing to investigate the incident and are awaiting assistance from Instructure/Canvas.
Nov 1, 12:01 EDT
Investigating - The issue with sending grades to Canvas grade books has returned and we are investigating once again. Students can continue earning grades, those grades are being saved properly in the database and we will resend them once this issue has been completely resolved.
Nov 1, 11:01 EDT
Monitoring - The issue with sending grades to Canvas grade books has been resolved. We will continue monitoring the situation and we are working on resending the grades earned during this incident. If you are still experiencing this issue, please contact Norton's support team at https://support.wwnorton.com/request
Nov 1, 10:11 EDT
Identified - We believe that we have identified the issue and we're working with Instructure to resolve this issue. This issue only impacts the Canvas LMS platform; all other LMS platforms should not be impacted (Blackboard, Moodle, D2L, etc.). As mentioned earlier, students can continue earning grades and once this issue has been resolved, those grades will be sent to their Canvas grade books. Thank you for your patience!
Oct 31, 18:11 EDT
Update - We are continuing to investigate the issue.
Oct 31, 15:58 EDT
Update - We are continuing to investigate the issue.
Oct 31, 15:13 EDT
Update - We are continuing to investigate the issue.
Oct 31, 14:12 EDT
Investigating - We have received multiple reports that grades are not being sent properly to Canvas grade books (and possibly other LMS platforms, like Moodle). Students may receive an error message that reads, "Your work and your grade have been saved, but we were not able to transfer your grade to your LMS." Grades are still being properly saved in our database, so students can continue working and receiving grades. Once this issue has been resolved, any grades perviously earned will be properly sent to LMS grade books. We are currently investigating this issue and will provide more updates as they become available.
Oct 31, 13:11 EDT
Oct 31, 2024
Oct 30, 2024

No incidents reported.

Oct 29, 2024

No incidents reported.

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

No incidents reported.

Oct 24, 2024

No incidents reported.

Oct 23, 2024

No incidents reported.