All Systems Operational
Uptime over the past 90 days. View historical uptime.
wwnorton.com (main website) ? Operational
90 days ago
99.76 % uptime
Today
Norton ebooks ? Operational
90 days ago
99.9 % uptime
Today
InQuizitive ? Operational
90 days ago
99.9 % uptime
Today
Smartwork5 ? Operational
90 days ago
99.78 % uptime
Today
Additional Digital Resources ? Operational
90 days ago
99.82 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Smartwork scheduled maintenance Jun 8, 10:00-10:10 EDT
Smartwork will undergo routine maintenance on Monday, June 8th at 10am ET. At that time instructors will not be able to access the application for 5-10 minutes. Students will not be impacted.
Posted on Jun 3, 15:12 EDT
Past Incidents
Jun 5, 2020

No incidents reported today.

Jun 4, 2020
Smartwork Issue
Resolved - This incident has been resolved.
Jun 4, 09:54 EDT
Investigating - Smartwork is currently not accessible. We are investigating this issue and will update this message as soon as we can.
Jun 4, 07:58 EDT
Jun 3, 2020

No incidents reported.

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020
Norton Helpdesk Issues
Resolved - This incident has been resolved.
May 29, 07:31 EDT
Investigating - The Norton helpdesk is experiencing technical difficulties that may result in delays to service should you contact it. We are currently investigating this issue.
May 29, 05:46 EDT
Smartwork Issue
Resolved - This incident has been resolved.
May 29, 07:31 EDT
Investigating - At this time some users may be experiencing issues logging into Smartwork. We are investigating this and will update this page once we know more.
May 29, 06:03 EDT
May 28, 2020
W. W. Norton website planned maintenance
Completed - The scheduled maintenance has been completed.
May 28, 16:46 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 07:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 18, 09:49 EDT
Scheduled - The W. W. Norton website will undergo planned maintenance on Thursday, May 28th from approximately 6:00 AM - 12:00 PM Eastern Time. Visitors to wwnorton.com may experience some disruption in requesting and downloading instructor resources during this timeframe. Digital products such as InQuizitive and Smartwork will not be impacted. Should you need assistance during this time, please contact our Support team: https://support.wwnorton.com/request
May 14, 17:27 EDT
May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

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