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Investigating - We are currently investigating an issue with account password-reset confirmation emails. If you are experiencing this issue, please create a ticket via support.wwnorton.com/request so we can assist when the problem is resolved, or continue to monitor this status notice for updates.
Dec 08, 2025 - 17:29 EST
wwnorton.com (main website)
Degraded Performance
90 days ago
99.98
% uptime
Today
Norton Ebooks
Operational
90 days ago
100.0
% uptime
Today
Norton Illumine
Operational
90 days ago
100.0
% uptime
Today
InQuizitive
Operational
90 days ago
100.0
% uptime
Today
Smartwork5
Operational
90 days ago
100.0
% uptime
Today
Norton Testmaker
Operational
90 days ago
99.98
% uptime
Today
Additional Digital Resources
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This issue has been resolved. If you experience any additional issues navigating the website catalog, please contact Support at support.wwnorton.com/request
Dec 8, 11:23 EST
Investigating -
We are currently investigating an issue where navigation categories are not appearing properly in the wwnorton.com catalog. To find the book or product you are looking for, please use the search bar. If you have questions, please contact Support at support.wwnorton.com/request
Dec 4, 17:13 EST
Completed -
The scheduled maintenance has been completed.
Dec 4, 10:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 09:00 EST
Scheduled -
On Thursday Dec 4th, at 9.00 am Eastern, WW Norton will release a maintenance update to Smartwork. No downtime is expected, however some users may need to clear their cache and cookies if they experience issues with Smartwork pages not loading.
Dec 3, 13:36 EST
Completed -
The scheduled maintenance has been completed.
Dec 1, 11:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 08:00 EST
Scheduled -
On Monday, December 1, at 8:30am Eastern, Norton will release a maintenance update to the Norton Ebook Reader and Norton Illumine ebooks. This release includes improvements to grading passback and the backend architecture for a Middle East time zone. No outage is expected. Please contact our support team if you experience any problems and need assistance: https://support.wwnorton.com/request
Nov 26, 10:04 EST
