Website and digital product order processing disruption

Incident Report for W. W. Norton & Company, Inc.

Resolved

This incident has been resolved.

Posted Jan 16, 2024 - 16:59 EST

Monitoring

We’ve resolved the issue with credit card processing. You should now be able to place an order on our website. The Website team is now monitoring to ensure no further credit card processing issues arise.

If you see additional issues or unexpected behavior, please report it to the Norton Help Desk at support.wwnorton.com.

Posted Jan 16, 2024 - 16:14 EST

Investigating

We are currently investigating an issue with order processing for product purchases. Access to existing digital products is not impacted. Students may register for trial access or redeem a code without issue. If you need help as we work to resolve this, please contact our Support team via support.wwnorton.com/request

Posted Jan 16, 2024 - 15:15 EST

This incident affected: wwnorton.com (main website).