Website and digital product order processing disruption

Incident Report for W. W. Norton & Company, Inc.

Resolved

This incident has been resolved.

Posted Aug 14, 2023 - 16:10 EDT

Monitoring

Purchasing systems are now operational. We will continue to monitor this incident and provide further updates if necessary.

Posted Aug 14, 2023 - 15:38 EDT

Update

We are continuing to investigate this issue. Another update will be provided within three hours.

Posted Aug 14, 2023 - 14:18 EDT

Investigating

We are currently investigating an issue with order processing for product purchases. Access to existing digital products is not impacted. If you need help as we work to resolve this, please contact our Support team via support.wwnorton.com/request

Posted Aug 14, 2023 - 13:16 EDT

This incident affected: wwnorton.com (main website).