Reports of loading issues for digital products

Incident Report for W. W. Norton & Company, Inc.

Resolved

This incident has been resolved.

Posted Sep 12, 2022 - 08:17 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 11, 2022 - 21:34 EDT

Update

We are continuing to investigate this issue.

Posted Sep 11, 2022 - 21:14 EDT

Investigating

We are investigating reports that digital products are loading slowly. We will provide updates here. If you require assistance while we resolve this, please contact our Support Team via support.wwnorton.com/request.

Posted Sep 11, 2022 - 21:12 EDT

This incident affected: Norton Ebooks, InQuizitive, and Smartwork5.