Digital product order processing disruption
Incident Report for W. W. Norton & Company, Inc.
Resolved
This incident has been resolved.
Posted Feb 02, 2024 - 09:04 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Feb 01, 2024 - 15:40 EST
Investigating
We are currently investigating an issue with order processing for digital product purchases. Access to existing digital products is not impacted. Students may register for trial access or redeem a code without issue. If you need help as we work to resolve this, please contact our Support team via support.wwnorton.com/request
Posted Feb 01, 2024 - 14:24 EST
This incident affected: wwnorton.com (main website).