Digital product order processing disruption

Incident Report for W. W. Norton & Company, Inc.

Resolved

This incident has been resolved.

Posted Feb 02, 2024 - 09:04 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 01, 2024 - 15:40 EST

Investigating

We are currently investigating an issue with order processing for digital product purchases. Access to existing digital products is not impacted. Students may register for trial access or redeem a code without issue. If you need help as we work to resolve this, please contact our Support team via support.wwnorton.com/request

Posted Feb 01, 2024 - 14:24 EST

This incident affected: wwnorton.com (main website).