Digital product order processing disruption
Incident Report for W. W. Norton & Company, Inc.
This incident has been resolved.
Posted Feb 02, 2024 - 09:04 EST
A fix has been implemented and we are monitoring the results.
Posted Feb 01, 2024 - 15:40 EST
We are currently investigating an issue with order processing for digital product purchases. Access to existing digital products is not impacted. Students may register for trial access or redeem a code without issue. If you need help as we work to resolve this, please contact our Support team via
Posted Feb 01, 2024 - 14:24 EST
This incident affected: (main website).