Norton Testmaker Common Cartridge fails to download

Incident Report for W. W. Norton & Company, Inc.

Resolved

This incident has been resolved. If you require further assistance, please contact Norton support at https://support.wwnorton.com/request

Posted Aug 24, 2020 - 11:44 EDT

Monitoring

We have implemented a fix for the Common Cartridge export failures. The export functionality is restored and we will continue to monitor for stability.

Posted Aug 24, 2020 - 11:14 EDT

Investigating

We are investigating reports that IMS Common Cartridge files will not automatically download when users export tests from Norton Testmaker. We will provide updates. If you experience this issue and require assistance, please contact our support team at https://support.wwnorton.com/request

Posted Aug 24, 2020 - 10:47 EDT

This incident affected: Norton Testmaker.