Smartwork assignment loading issue

Incident Report for W. W. Norton & Company, Inc.

Resolved

This incident has been resolved.

Posted Oct 11, 2019 - 11:34 EDT

Monitoring

The situation appears to be resolved and Smartwork is operational. We are continuing to monitor system performance.

Posted Oct 11, 2019 - 10:37 EDT

Investigating

We are getting reports of loading issues for Smartwork assignments and questions. Our engineers are looking into this issue and we'll provide an update just as soon as we can.

Posted Oct 11, 2019 - 10:24 EDT

This incident affected: Smartwork5.