Intermittent slow loading of digital products

Incident Report for W. W. Norton & Company, Inc.

Resolved

This incident has been resolved.

Posted Aug 28, 2024 - 15:59 EDT

Monitoring

We have made adjustments to our infrastructure and this issue should now be resolved. We will continue monitoring to ensure that all digital products are fully operational. If you experience any problems, please contact Norton's support team at https://support.wwnorton.com/request

Posted Aug 28, 2024 - 13:43 EDT

Investigating

We are currently investigating reports of digital products loading slowly. We'll provide more updates as they become available.

Posted Aug 28, 2024 - 13:03 EDT

This incident affected: Norton Ebooks, Norton Illumine, InQuizitive, and Smartwork5.