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On Wednesday, October 8, starting at 7:00 AM Eastern Time, WW Norton will release a maintenance update that will affect Norton Ebooks, Norton Illumine, and Smartwork for approximately one hour. Student notebook and instructor content annotations in Norton Ebooks and Norton Illumine, and adaptive assignments in Smartwork will be unavailable during this time. Norton’s website and ecommerce will remain available. If you experience any issues after the maintenance window, please contact our support team for assistance: https://support.wwnorton.com/request Posted on
Oct 03, 2025 - 11:39 EDT
Completed -
The scheduled maintenance has been completed.
Sep 22, 11:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 08:00 EDT
Scheduled -
On Monday, September 22, at 8:30am Eastern, Norton will release a maintenance update to the Norton Ebook Reader and Norton Illumine ebooks. This release includes user experience improvements to the Analytics Dashboard and bug fixes. No outage is expected. Please contact our support team if you experience any problems and need assistance: https://support.wwnorton.com/request
Sep 18, 10:49 EDT