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Completed -
The scheduled maintenance has been completed.
Aug 20, 08:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 08:00 EDT
Scheduled -
We will be performing maintenance on our audio/video player on Wednesday, August 20, 2025, at 8:00am EDT. The maintenance will take approximately 30 minutes to complete. If you receive an error message when playing an audio or video file after this maintenance has been completed, please contact our service desk and include the exact URL you are using when you receive the error: https://support.wwnorton.com/request
Aug 19, 14:27 EDT
Completed -
The scheduled maintenance has been completed.
Aug 18, 12:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 08:00 EDT
Scheduled -
On Monday, August 18, at 8:30am Eastern, Norton will release a maintenance update to the Norton Ebook Reader and Norton Illumine ebooks. This update includes architecture updates, as well as user experience and accessibility improvements. No outage is expected. Please contact our support team if you experience any problems and need assistance: https://support.wwnorton.com/request
Aug 14, 14:58 EDT