All Systems Operational

Uptime over the past 90 days. View historical uptime.
wwnorton.com (main website) ? Operational
90 days ago
100.0 % uptime
Today
Norton Ebooks ? Operational
90 days ago
100.0 % uptime
Today
Norton Illumine ? Operational
90 days ago
100.0 % uptime
Today
InQuizitive ? Operational
90 days ago
100.0 % uptime
Today
Smartwork5 ? Operational
90 days ago
100.0 % uptime
Today
Norton Testmaker ? Operational
90 days ago
100.0 % uptime
Today
Additional Digital Resources ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Maintenance release for Norton Ebooks and Norton Illumine May 5, 2025 08:30-12:30 EDT

On Monday, May 5, at 9:00am Eastern, Norton will release a maintenance update to the Norton Ebook Reader and Norton Illumine ebooks. This update includes accessibility updates and user experience improvements. No outage is expected. Please contact our support team if you experience any problems and need assistance: https://support.wwnorton.com/request
Posted on Apr 24, 2025 - 12:19 EDT
Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025
Purchasing and Account Creation Issue
Resolved - This is issue is now resolved. Users should now be able to create new accounts and purchase as usual. We will continue to monitor this, but should you need assistance, please contact our Support team: https://support.wwnorton.com/request
Apr 22, 11:34 EDT
Investigating - We are investigating an issue with new purchases in which some users have reported receiving an error message when using a credit card. Access to products using existing accounts is not impacted. Should you need assistance please contact our Support team: https://support.wwnorton.com/request
Apr 22, 06:34 EDT
Apr 21, 2025
Credit Card Purchasing Issue
Resolved - This incident has been resolved.
Apr 21, 11:07 EDT
Investigating - We are investigating an issue with new purchases in which some users have reported receiving an error message when using a credit card. Access to products using existing accounts is not impacted. Should you need assistance please contact our Support team: https://support.wwnorton.com/request
Apr 21, 02:38 EDT
Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
System maintenance impacting new purchases and password changes
Resolved - This incident has been resolved.
Apr 17, 19:58 EDT
Update - We are continuing to monitor for any further issues.
Apr 17, 19:50 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 17, 19:49 EDT
Identified - The W. W. Norton website and digital products are undergoing necessary system maintenance. New account creation, online purchases, and password changes will not be possible during this time. Access to products using existing accounts will not be impacted. Should you need assistance please contact our Support team: https://support.wwnorton.com/request
Apr 17, 16:30 EDT
Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

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