Norton Testmaker Common Cartridge exports fail to download

Incident Report for W. W. Norton & Company, Inc.

Resolved

We have implemented a fix in Norton Testmaker to resolve Common Cartridge export problems. For further support, please refer to https://wwnorton.com/help

Posted Sep 10, 2020 - 14:12 EDT

Identified

We have identified the source of Norton Testmaker Common Cartridge export failures and have stabilized the functionality. We are working on a permanent fix. If you continue to experience problems when exporting Common Cartridge files, please contact our support team at https://support.wwnorton.com/request

Posted Sep 02, 2020 - 14:26 EDT

Investigating

We are investigating reports that IMS Common Cartridge files will intermittently not download when users export tests from Norton Testmaker. Our teams are working to resolve this issue. If you require assistance, please contact our support team at https://support.wwnorton.com/request

Posted Aug 31, 2020 - 10:53 EDT

This incident affected: Norton Testmaker.