W. W. Norton & Company, Inc. Status

Help desk issue

Incident Report for W. W. Norton & Company, Inc.

Resolved

Access has been restored and customers should be able to submit support tickets. For help with Norton products, please visit https://wwnorton.com/help

Posted Dec 07, 2019 - 13:52 EST

Identified

We have identified the problem and are working on recovering help desk access to customers.

Posted Dec 07, 2019 - 12:12 EST

Investigating

We are investigating reports from customers who are unable to submit help desk tickets. We will post an update once the issue is identified.

Posted Dec 07, 2019 - 11:02 EST

This incident affected: wwnorton.com (main website).