Online purchase disruption

Incident Report for W. W. Norton & Company, Inc.

Resolved

This incident has been resolved.

Posted Jun 15, 2020 - 15:30 EDT

Monitoring

We identified an issue with online purchases for digital products that persisted from approximately 12:30 - 1:30 PM Eastern today, June 15th. We have implemented a fix and are monitoring it now. If you experienced a problem when purchasing one of our resources online today, please contact our support team for assistance: https://support.wwnorton.com/request

Posted Jun 15, 2020 - 14:10 EDT

This incident affected: wwnorton.com (main website), Norton Ebooks, InQuizitive, and Smartwork5.