Reports of Limited Access to Smartwork

Incident Report for W. W. Norton & Company, Inc.

Resolved

This incident has been resolved. If you require further assistance, please contact Norton support at https://support.wwnorton.com/request

Posted Jan 06, 2021 - 07:11 EST

Monitoring

A fix has been implemented and the team is monitoring Smartwork. If you require assistance, please contact Norton support at https://support.wwnorton.com/request

Posted Jan 06, 2021 - 07:01 EST

Identified

The Smartwork issue has been identified and a fix is being implemented. If you require assistance, please contact Norton support at https://support.wwnorton.com/request

Posted Jan 06, 2021 - 06:57 EST

Investigating

We are investigating reports that some customers are unable to access Smartwork. If you require assistance, please contact Norton support at https://support.wwnorton.com/request

Posted Jan 06, 2021 - 06:41 EST

This incident affected: Smartwork5.