Access Issues with W. W. Norton Knowledge Base (Powered by KnowledgeOwl)

Incident Report for W. W. Norton & Company, Inc.

Resolved

The fix is holding and this incident is now resolved.
Posted Apr 27, 2026 - 14:54 EDT

Monitoring

Users may encounter a 504 server error or an “Ongoing Server Maintenance” message when accessing support help notes on the W. W. Norton knowledge base (end-user help documentation). This knowledge base is provided by a third-party service - KnowledgeOwl. Updates regarding this issue can be found on KnowledgeOwl's incident page: https://knowledgeowl.statuspage.io/incidents/wntc2335l2j4. We will also continue to post updates here as new information becomes available.
Posted Apr 27, 2026 - 13:38 EDT
This incident affected: Additional Digital Resources.
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